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After my recently deceased professor, the renowned" father of modern management, "Peter F. Drucker, if we really want, for the future, we should study success and not failure. "

This is counter-intuitive advice, but good advice nonetheless.

Check most of the literature on human relations at work, and you will notice that it is problem-oriented, failure-oriented, if you will.

We focus especially on improving relationships with difficult people, and I have in this growing database of articles from my own, and a book, "Please Do not Shoot The Messenger", which have a bad news resistant to break people.

Why do not we take some time to people who are a pleasure to work with?

Perhaps we could imitate them, and life much more comfortable on the job and off.

For example, I had the pleasure to work with a marketing manager at Xerox, which nothing less than great. I developed a telemarketing script, and without hesitation, he volunteered for their efficacy against ten of his colleagues.

Quiet Band on his headset, he dialed number after number, and he is very happy racked up success after success.

Immediately this made me credible and my whole program has been approved. Had he not so pleasant, and so heroic, I would have much more resistance against the new methods, I was introduced.

There are others like it, but it simply is not the recognition or the analytical attention they deserve.

Let us concentrate on success, such as printers suggested, and I am sure that we are all better for them!

Dr. Gary S. Goodman, President of the http://www.Customersatisfaction.com, is a popular keynote speaker, management consultant and trainer and best selling author of 12 books, including Reach Out & Sell Someone ® and Monitoring, Measuring & Managing Customer Service, and the audio program, "The law of large numbers: How to Success Inevitable," published by Nightingale-Conant. He is a frequent guest on radio and television worldwide. A Ph.D. by the USC Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations and other organizations in the United States and abroad. He has the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. It has its headquarters in Glendale, California, and he can be reached (818) 243-7338 or at: gary@customersatisfaction.com