cell phone law in california

According to a study by the Better Business Bureau, some 30,483 complaints were from customers against various cell phone companies. The two most common problems that every mobile customer experience are low and unnecessary fees that are collected from the cell phone companies . Apart from these, some of the other complaints are inadequate customer service desk, false accounting and fraudulent contract.

Each cell phone company does not guarantee the quality of service or availability of the network. This is clearly in the terms and conditions of the contract, before the service. Apart from this, the existing agreements also prevent the customer from the claims against the phone companies for improper service. In cases in lower consumer service is capable of the contract by paying a fee to the mobile phone companies. However, continued low service has led customers filing lawsuits against the company.

According to Lois Aronstein, who is the AARP New York State Director of the State of New York before an improved mobile phone Consumer Protection Act to protect the customers from the problems of the mobile phone companies. Under this law, mobile phone companies have to disclose all fees, surcharges and levies on its customers. The new legislation would allow the customer to terminate his contract without any penalty. However, the termination must be filed within fifteen days after receiving the first invoice. Apart from these, the cell phone companies must provide consumers with information about their network coverage and mobile E-911 capabilities.

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