new cell phone law in california

communication with your customers is so important. Do not let this happen to customer reaction:

I'm so to choose more than 1 + area code + phone number to my mother on the other side of town. It is less than a week.

I know many places in the country have this "problem" for a while, but in my area we have just made the switch last weekend. Now, instead of just dialing the seven digits to my Mom's house or my husband's cell phone (the two figures that I choose most often), I have around 10 keys. And if I do not, I impolite "" beep beep beep ... We are sorry, but I ...."" hang up before I find out can do what they're sorry because I suddenly remember it. I have to previously unnecessary 1 + area code first. Ug.

The way I learned about the switch to "Dial 10-digit", as she was called by a conversation at a networking meeting a few weeks ago. Has Big Phone company send me a postcard or letter about it? No. Do they have an e-mail? No. Do they have no ads anywhere, I would see them? No again. So, if it is not my networking friends, I would have thought my phone was if I were to place a call on all Saturday.

What is the lesson for small home-based business owners to communicate with your customers? You do not want to lose your credibility by making these mistakes. There are five things we can learn not to do:

1. Do not assume your customers will hear what you are up to. If you have a big change in your service, it is your responsibility to tell the people who pay for them. Even if the modification, you are only marginally, the people who pay for your products and services should be aware. Make sure that each customer is aware of what changes you make. Newsletters, postcards and e-mail campaigns are effective ways to get the word out.

2. Do not allow word-of-mouth to do the talking for you. As an entrepreneur you want to control their own communications as far as possible. This means that designing a well-written message to ensure that their significance is fully and properly presented. It is also to explain to your best argument in your own words, not on the grapevine to do it for you.

3. Do not think in the short-term only. They may be small, but if you plan to major sometime that we are BIG. When my family in our region in 1980, there was a prefix for the entire region. Then a few years later a new code was developed for the suburbs of the city, while the original area code. A few years after that it changed so much that people in the region could be one of six area codes. Of course, then cell phones were added and all the figures had to be in the equation. With every change, big phone company is not for planning far enough into the future. If you do not plan, you can end with some disgruntled customers who are "on" your service, as I am with big phone company.

4. Do not inconvenience your customers. Make it easy to purchase from you. The more a pain is, the more you lose. Not the people to choose an additional four numbers and give them a disingenuous "" Sorry "" the host when they forget. (You know what I'm here!)

5. Do not forget about customer service. The power of small and home office users about ginormous Big phone companies such as our company's ability to demonstrate unparalleled personal service. We know our customers by name. As a small business if your customers, just like an order, you can quickly out of business. Communication to the small business is about understanding your customers on multiple levels and the best you can to their needs and desires.

Its main objective is to your clients and customers satisfied, so that they repeatedly for more and find new business opportunities. If you use one of these errors, you will quickly lose credibility with your customers.

If you want to know more about the communication of your credibility, I invite you to a free e-course now: http://www.communicationtransformation.com/creating-credibility-ecourse.html

You will receive tips, you can immediately use to help you more and more cash flow!

Felicia J. Slattery, MA, M.Ad.Ed., is a communication consultant, speaker and trainer with more than a decade of experience in teaching other effective communication skills.